While last-minute arrangements are sometimes possible, we recommend contacting us at least three to six months before your intended travel dates for optimal availability and pricing. Popular destinations and peak seasons (such as summer in Europe or winter in the tropics) often require even earlier planning to secure preferred hotels and flights. Complex itineraries involving multiple countries or special requests also benefit from extended lead times.
We understand that plans can change, and we strive to accommodate modifications whenever possible. Most airlines and hotels allow adjustments within certain timeframes, though fees may apply depending on the provider’s policies. Our team will clearly explain all potential charges before processing any changes and work to minimize disruptions to your travel experience.
All clients receive our emergency contact information, accessible 24 hours a day. Whether you face a missed connection, medical issue, or natural disaster, our team coordinates with local partners to arrange alternative plans, rebook services, or provide necessary assistance. We also recommend comprehensive travel insurance for additional protection.
While DIY platforms offer convenience, they lack the personalized expertise and problem-solving capabilities of a full-service agency. We monitor your reservations for schedule changes, leverage our relationships to resolve issues quickly, and provide curated recommendations no algorithm can match. When complications arise—a hotel overbooking, a strike affecting transportation—we act immediately while independent travelers are left navigating challenges alone.
Our consultation and planning services are typically free, as we receive compensation from travel suppliers. However, highly customized arrangements involving extensive research or non-commissionable elements (like certain villas or private guides) may incur a nominal planning fee, always disclosed upfront. This fee is often credited toward your final trip cost, ensuring transparency and alignment of interests.